AI Call Center, volunteer pipeline, and CASL-safe outreach — in one platform that deploys per riding so your data stays your own.
From the first door-knock to the day-after thank-you, BaseEngage handles the operational work that bigger CRMs make you stitch together yourself.
Browser softphone with real-time call transcription. Scripts auto-fill the contact's details; AI summarises every call and drafts follow-up email + SMS before hangup.
Skills, availability, vetting, reminder prefs — full profile. AI captures volunteer interest mid-call and one-clicks them into the pipeline.
Email + SMS with opt-out enforced and one-click unsubscribe in every footer. Reminders go out on a schedule — no manual mailings.
Coordinator opens the roster on their phone at the venue, taps to check volunteers in, logs hours when they leave. Mobile-first throughout.
Retention funnel, skills gap, recurring no-shows, BG/CRC expiry watch, hours per quarter. All on one page, no separate dashboard product.
Each riding deploys its own copy. No shared database, no shared logins. The install IS the tenant boundary.
AI catches volunteer interest during the call; the state machine runs the rest of the event lifecycle automatically.
AI hears "I'd help drop signs", surfaces a green chip with the right skill + event-type slugs. Agent clicks Apply.
→Volunteer signs up. T-7 + T-1 reminders fire. Coordinator marks check-in. Hours logged. State machine handles every step.
→Post-event survey link sent automatically. Three quick questions. Reporting rolls up: hours, retention funnel, gaps.
No multi-tenant database. No shared logins. No risk that one riding's IT hygiene affects another's. Your contact list stays in your install.